FREE STANDARD SHIPPING FOR ALL ORDERS OVER $199
(after any promotions or promo discount codes have been applied). Promo codes cannot be used to pay for shipping.
DELIVERY INFORMATION
We will send you a confirmation email with a tracking number as soon as your order has been dispatched.
If you submitted an incorrect email at checkout, please contact our team at pink@secretpink.com.au.
Once your order has been placed, we cannot make any alterations, including cancellations.
If there is an error with your shipping address, please contact Australia Post for redirection with your tracking number using this link: https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit. For urgent inquiries only, please call 1300 250 100 (Mon - Fri, 9am - 1pm AEST, excluding public holidays).
Australia Standard Delivery
Cost: $9.99
Estimated Delivery Time: 2-8 Business Days
Delivery Provider: Australia Post (on business days, excluding weekends or public holidays)
Delivery Method: Safe Drop - Orders will be left in a secure location if no one is available to sign for the delivery. A calling card will be left if a safe place is unavailable.
Unforeseen Circumstances: We cannot accept responsibility for delays due to unforeseen circumstances (e.g., strikes, floods, etc.).
Order Processing: Your order will be dispatched pending credit card authorization, verification, and stock availability.
Australian Express Delivery
Cost: $14.99
Estimated Delivery Time: 1-4 Business Days
Delivery Provider: Australia Post (on business days, excluding weekends or public holidays)
Delivery Method: Safe Drop - Orders will be left in a secure location if no one is available to sign for the delivery. A calling card will be left if a safe place is unavailable.
Unforeseen Circumstances: We cannot accept responsibility for delays due to unforeseen circumstances (e.g., strikes, floods, etc.).
Order Processing: Your order will be dispatched pending credit card authorization, verification, and stock availability.
Additional Note: Allow an extra 2 business days for delivery of personalized items.
Australian Next Business Day / Express Delivery may not be available during sale periods, public holidays, or promotional events.
Please allow 1-3 business days for order processing before shipment (excluding weekends & public holidays).
During peak promotional periods on our website, order processing times may take slightly longer. We appreciate your patience during these busy periods.
All prices on our site are displayed in Australian Dollars (AUD) and will be charged in Australian Dollars.
Delivery times are estimates based on information provided by Australia Post and exclude any processing time at our facilities.
For more detailed information on Australia Post's timeframes, please visit their website.
*Note: All delivery times are subject to Australia Post's services and conditions.